Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to enjoy a smooth and reliable experience, and this Return & Refund Policy outlines how we handle returns, exchanges, and refunds in accordance with the South African Consumer Protection Act (CPA).

Eligibility for Returns

We accept returns on most non‑branded products within 7 days of delivery, provided that:
- The item is unused and in its original condition
- All original packaging, tags, and accessories are included
- Proof of purchase is provided
Items that do not meet these conditions may not be eligible for a refund or exchange.

No Returns on Branded Products

Branded, customised, or personalised products cannot be returned or exchanged under any circumstances, unless the item is defective upon arrival.
This includes:
- Products branded with logos, names, or artwork
- Custom colourways, sizing, or special‑order items
- Any product manufactured or altered specifically for your order
Please ensure all branding details are correct before confirming your order.

Defective or Damaged Items

If you receive a defective or damaged product, notify us within 48 hours of delivery.
We will assess the issue and, where applicable, offer:
- A replacement
- A repair
- A refund
Defects caused by misuse, normal wear and tear, or failure to follow care instructions are not covered.

Non‑Returnable Items

For hygiene and safety reasons, the following items cannot be returned:
- Headwear (caps, beanies, bucket hats)
- Drinkware that has been opened or used
- Undergarments or intimate items
- Clearance or sale items

 Refund Processing

Once your return is approved and inspected, refunds are processed within 7–10 working days.
Refunds are issued to the original payment method only.
Shipping fees are non‑refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or the incorrect product was delivered.

Exchanges

Exchanges are subject to stock availability.
If the requested item is unavailable, a refund or store credit may be offered.

How to Initiate a Return

To start a return, contact our support team with:
- Your order number
- A description of the issue
- Photos (if applicable)
Our team will guide you through the next steps.